Just finished reading the book by NY times columnist Thomas L. Friedman. It talks about how technology has evolved over the years and people are connected wirelessly between countries and business are done remotely.
The book also touches on how China and India is competing and getting alot of business in the US. Lenovo buying over IBM laptop business and many companies outsourcing to India in areas like technical support.
I work in a technical support field and in my daily job, I deal with support centers. I've seen big corporations including my company, outsourcing their support center to India, Philippines and Malaysia among others.
Here are some funny videos on call centers, enjoy:
Call center movie
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